Back

Privacy, Security & Policies

Last updated: October 2025

At GOEASYCLOTHING x 37YAMBUYA (“we”, “us”, “our”), your trust is our priority. This page outlines our Privacy, Security, Refund, Delivery, and EU Compliance policies in accordance with the General Data Protection Regulation (GDPR) and other European standards.

1. Privacy Policy

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy explains how we collect, process, and protect your information when you visit our website or make a purchase.

We collect personal data such as your name, contact details, shipping information, and payment data to process your orders efficiently. Your data is stored securely and never sold to third parties. We only share data with trusted service providers (e.g., payment processors, delivery companies) when necessary to fulfill your order.

We adhere strictly to the GDPR and ensure your rights to access, correct, delete, and control your data. To exercise these rights, contact us at 37yambuya@gmail.com | goeasyclothing@gmail.com.

2. Security Policy

We implement advanced technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

• All sensitive transactions (such as payments) are encrypted using SSL (Secure Socket Layer) technology.
• We use secure servers and firewalls to safeguard all stored information.
• Access to customer data is restricted to authorized personnel only.
• We regularly review our security practices to maintain the highest protection standards.

Despite our best efforts, no online platform can guarantee absolute security. However, we continuously monitor and update our systems to minimize any potential risk.

3. Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not, you may return most new, unused items within 14 days of delivery for a full refund, in compliance with EU consumer protection laws.

• Eligibility: Items must be in original condition, unused, and with all packaging and tags intact.
• Refunds: Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
• Exceptions: Customized or personalized items may not be eligible for return unless defective.
• Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or incorrect.

To initiate a return, please contact 37yambuya@gmail.com with your order number and reason for return.

4. Shipping & Delivery Policy

We ship orders across Europe and internationally using trusted courier partners. All orders are processed within 1–3 business days after payment confirmation.

• Delivery Time: 3–7 business days within the EU, and 7–14 days for international deliveries.
• Tracking: A tracking link will be provided once your order has been dispatched.
• Customs & Duties: International customers are responsible for any applicable import taxes or customs fees.
• Delays: While we work to meet estimated delivery times, unforeseen delays (e.g., customs or carrier issues) may occur.

If your package is lost or damaged during transit, contact our support team immediately so we can resolve the issue promptly.

5. EU Compliance & Consumer Rights

37YAMBUYA x GOEASYCLOTHING operates in full compliance with European consumer protection and data privacy standards, including the following regulations:

• GDPR (EU 2016/679): Protects your personal data and privacy.
• Consumer Rights Directive (2011/83/EU): Provides you with 14-day withdrawal and return rights.
• E-Commerce Directive (2000/31/EC): Ensures transparent online trading practices.
• Unfair Commercial Practices Directive (2005/29/EC): Protects you from misleading or aggressive marketing.

We regularly review our business practices to ensure ongoing compliance with EU legislation and updates to consumer protection laws.

6. Contact Us

For any questions or concerns about these policies, please contact us at:

Email: goeasyclothing@gmail.com | 37yambuya@gmail.com
Address: 37YAMBUYA x GOEASYCLOTHING, Poland